FAQ’s
Straight answers to common questions
If you’re considering working with Studio Who, these are the questions we’re most often asked. If something isn’t covered here, we’re happy to talk it through.
1. What does Studio Who actually do?
Studio Who is a strategic design studio. We help brands communicate more clearly by defining their message, aligning their visual identity, and creating consistent systems across brand, web, and content.
Our work sits between strategy and execution - ensuring creative decisions are grounded in clear thinking and long-term intent.
2. What types of businesses do you work with?
We primarily work with established service-based businesses, including:
- Professional services
- Construction and trades
- Education and training
- Health and allied services
- Community and purpose-led organisations
If your business values clarity, structure, and consistency, we’re likely a good fit.
3. Do you work with startups?
Occasionally - but only when there’s a clear direction and realistic scope.
Our process works best when there’s enough context, experience, or traction to define positioning properly. If you’re very early-stage and still testing ideas, we may recommend waiting until things are clearer.
4. Do you offer one-off services or packages?
We don’t sell fixed packages by default.
Every project starts with understanding where clarity is missing and what will create the most impact. From there, we recommend a scope that makes sense - whether that’s a focused project or ongoing support.
5. How does the discovery call work?
The discovery call is a short, structured conversation.
We’ll talk through:
- Your business and current challenges
- What’s working and what feels unclear
- Whether Studio Who is the right fit
There’s no pressure and no obligation. The goal is to create clarity - even if we don’t end up working together.
6. What’s your process like?
Our approach is structured and consistent:
- Discover — understand the business, audience, and goals
- Define — clarify messaging, positioning, and direction
- Create — design and produce aligned brand assets
- Support — deliver systems that can be used long-term
This keeps decisions focused and avoids wasted effort.
7. How long do projects usually take?
It depends on scope.
Smaller, focused projects may take a few weeks. Larger brand or website engagements typically run over several months. We’ll always provide a clear timeline before any work begins.
8. Do you provide ongoing support?
Yes.
Many clients work with us on an ongoing basis after an initial project — supporting content, refinement, strategy, and consistency over time.
9. How do you price your work?
Pricing is based on scope, complexity, and level of involvement.
We don’t compete on price. We focus on doing the work properly — with clarity, structure, and intent. After the discovery call, we’ll outline a clear recommendation and cost.
10. Are you the right fit for everyone?
No — and that’s intentional.
Studio Who is not the right fit if you’re:
- Looking for fast, trend-driven output
- Wanting the cheapest option
- Avoiding strategy or structure
We work best with clients who value clear thinking, collaboration, and long-term results.
11. What’s the next step if I’m interested?
If this approach sounds right, the next step is to book a discovery call.
We’ll help you understand where clarity is missing — and what to do about it.
