Legal
The terms under which Studio Who provides services and operates this website.
This Services Agreement sets out the terms between Curated Visuals Pty Ltd, trading as Studio Who (ABN: 47 657 935 987 | ACN: 657 935 987) — referred to as "Studio Who", "we", "our", or "us" — and the client engaging our services ("the Client", "you").
By engaging Studio Who, accepting a quote, or paying an invoice, you agree to the terms of this Agreement.
Studio Who provides services across the following areas:
Each project is confirmed through a written quotation or project schedule that clearly outlines the agreed deliverables, fees, and timelines. Only services listed in the agreed quotation or schedule are included.
Studio Who will provide the agreed services with care, skill, and professionalism. Any quotation remains valid for 21 days from the date of issue and is based on information available at that time. Should the scope or requirements change, we may adjust fees accordingly after discussion with you.
Unless stated otherwise in writing, each deliverable includes up to three (3) rounds of revisions. Additional revisions or requests outside the agreed scope will be billed at our standard hourly rate of $225 (excl. GST).
You are responsible for supplying timely feedback, approvals, and any necessary access credentials. Delays in providing materials or approvals may impact delivery schedules.
Once a quotation is accepted, the following terms apply:
Payments must be made via direct bank transfer to the account details provided by Studio Who. Credit card payments are available upon request and incur a 2% processing fee.
If payment is overdue, Studio Who reserves the right to charge a late payment fee of $350 (incl. GST) for every seven (7) calendar days the invoice remains unpaid, and to suspend or terminate any licence granted to use unpaid deliverables until payment is received.
Studio Who charges on a project basis, with fees determined by the agreed scope of work. Project fees may be influenced by factors including equipment requirements, staffing or crew, talent, locations and permits, and licensing or third-party costs.
Unless otherwise agreed in writing, work is carried out during standard business hours: Monday to Friday, 9:00am – 5:00pm.
You are responsible for any licensing fees required for the project, including music or third-party creative works. If Studio Who is required to attend your premises or another location, you agree to reimburse reasonable travel and accommodation costs, excluding travel within 25km of postcode 2600 (Canberra ACT). You also agree to reimburse Studio Who for any approved expenses incurred on your behalf in delivering the services.
You are responsible for reviewing and confirming all project details — including briefs, scripts, schedules, and call sheets — before work commences. Studio Who is not responsible for errors, delays, or rework arising from information that is approved by you and later found to be incorrect or incomplete.
You are responsible for ensuring that any content, images, or materials you supply to Studio Who do not infringe on any third-party intellectual property rights.
For ongoing or recurring services (including social media management, website maintenance, or retainers), the following terms apply:
If a project-based engagement is cancelled early by you, Studio Who reserves the right to invoice for all work completed up to the cancellation date and any third-party costs or commitments already made on your behalf.
Unless agreed otherwise in writing, all intellectual property remains the property of Curated Visuals Pty Ltd (trading as Studio Who) until full payment has been received. Once payment is made in full, you are granted a perpetual, exclusive, and non-transferable licence to use the final delivered work for your business purposes.
This licence applies only to the final approved deliverables. Raw files, working files, or unused materials are not included unless specifically agreed in writing.
Studio Who may display completed work — including images, videos, websites, or designs — in portfolios, case studies, or on our website and social channels for promotional purposes. If you prefer your work not be displayed, this must be requested in writing before or at the time of project delivery.
Both parties agree to treat all confidential information shared during the project as private and not disclose it to third parties without written consent, unless required by law. This obligation continues for two years following the completion of the project.
Studio Who may collect limited data where necessary to deliver services (for example, analytics access for website or social media management). All data is handled in accordance with applicable Australian privacy laws.
Studio Who will perform all services with due care and skill, consistent with industry standards and Australian Consumer Law. To the maximum extent permitted by law, Studio Who is not liable for indirect, consequential, or financial loss arising from our services.
Our total liability is limited to the amount paid by you for the specific project or retainer giving rise to the claim. Studio Who may engage trusted subcontractors, freelancers, or suppliers to assist in delivering services. All work remains subject to our quality standards and oversight.
If a dispute arises, both parties agree to attempt resolution in good faith through discussion first. If the matter cannot be resolved within 14 days, either party may refer the dispute to mediation before commencing legal proceedings.
This Agreement is governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Both parties submit to the exclusive jurisdiction of the courts of the Australian Capital Territory.
This Agreement, together with any accepted quotation or project schedule, represents the entire agreement between you and Curated Visuals Pty Ltd trading as Studio Who. It replaces any prior discussions, representations, or understandings. Any changes to this Agreement must be agreed in writing by both parties.
If you have any questions about these Terms and Conditions, please contact us at: [email protected]
We're always happy to clarify anything before you engage us.
[email protected]