Straight answers to common questions
If you’re considering working with Studio Who, these are the questions we’re most often asked. If something isn’t covered here, we’re happy to talk it through.
Things people ask us
Straight answers to the questions we hear most. If yours isn’t here, ask us on a free 15-minute call.
Book a discovery call →Studio Who is a Canberra creative agency. We make branding, photos, video, websites and ads for service businesses. We help you work out what to say to customers. Then we make your branding, website and content look and sound the same.
Our work sits between strategy and execution - ensuring creative decisions are grounded in clear thinking and long-term intent.
We primarily work with established service-based businesses, including:
- Professional services
- Construction and trades
- Education and training
- Health and allied services
- Community groups and organisations working for a cause
If you like a clear plan and steady, consistent work, we’re likely a good fit.
Occasionally - but only when there’s a clear direction and realistic scope.
Our process works best when your business has been running long enough to know who its customers are. If you’re very early-stage and still testing ideas, we may recommend waiting until things are clearer.
Some services have set packages. Everything else gets a fixed quote after a short call.
Every project starts with working out what’s unclear in your marketing and what will help most. From there, we recommend a scope that makes sense - whether that’s a focused project or ongoing support.
The discovery call is a short, structured conversation.
We’ll talk through:
- Your business and current challenges
- What’s working and what feels unclear
- Whether Studio Who is the right fit
There’s no pressure and no obligation. The goal is to create clarity - even if we don’t end up working together.
We follow the same four steps every time:
- Discover: we learn your business, your market and your goals in a free discovery call.
- Strategy: we plan the work around your customers and your budget before anything is made.
- Create: our own team does the design, photos, video and writing.
- Launch: we hand over the finished work. Then we track the results and keep improving it.
This keeps decisions focused and avoids wasted effort.
It depends on the size of the job.
Smaller, focused projects may take a few weeks. Most websites take 4 to 8 weeks and brand strategy takes 4 to 6 weeks. Bigger projects can take longer. We’ll always provide a clear timeline before any work begins.
Yes.
Many clients work with us on an ongoing basis after an initial project - supporting content, refinement, strategy, and consistency over time.
The price depends on the size of the job and how much you need from us.
We don’t compete on price. We focus on doing the work properly - with clarity, structure, and intent. After the discovery call, we’ll outline a clear recommendation and cost.
No - and that’s intentional.
Studio Who is not the right fit if you’re:
- Looking for quick content that follows the latest trends
- Wanting the cheapest option
- Avoiding strategy or structure
We work best with clients who value clear thinking, collaboration, and long-term results.
If this approach sounds right, the next step is to book a discovery call.
We’ll help you understand where clarity is missing - and what to do about it.
Real feedback from real businesses
From Canberra and beyond.
I recently had Studio Who do a full website re-do and am absolutely stoked with the outcome. They turned my home made website into something with purpose and created a new pathway for clients.
Koome and the team are an absolute pleasure to work with. From planning through to delivery, their professionalism and attention to detail really stand out. Communication is always clear, easy and proactive.
Been working with the team from day one and they just keep getting better and better. Highly recommend for all creative work.
Studio Who is a one-of-a-kind business... we have been using Studio Who for all our projects exclusively and won’t look back.
Koome from Studio Who was extremely easy to work with! Prompt replies, very friendly, quick turnaround.
Excellent work. Koome was very professional, easy to talk to and great results.
Ready to talk it through?
If this approach sounds right, the next step is to book a discovery call. We’ll help you understand where clarity is missing, and what to do about it.